Refund policy

Returns & Refunds

Every bottle of Seat Doctors dye is mixed to order for your vehicle. We can’t resell custom-mixed dye, but we’ll always work with you to make it right.

If we got it wrong
If we sent the wrong color, mixed the dye incorrectly, or the dye arrived defective, we’ll send you a corrected replacement at no charge. If we need the original bottle back, we’ll email you a prepaid return label. Otherwise, feel free to keep it or toss it.

If you ordered the wrong color or no longer need it
Unused, unopened bottles can be returned within 30 days of delivery. Email us your order number and we’ll send a return label. Once the bottle arrives back with us, we’ll refund the purchase price minus the return shipping cost, which usually runs $5–$9. If you need a different color, please place a new order for the correct bottle so we can get it mixed and shipped right away.

If the color doesn’t look right on your seats
Leather fades and darkens with age and sun, so even the factory-correct color can look off on an older interior. Always test the dye in a hidden spot first. If it doesn’t match, contact us before dyeing the whole seat. Send your VIN and a photo, and we’ll help find a closer shade or set up a custom match from a material sample. If an alternate shade works better, we’ll send a return label for the unused original. Dye that has been opened or applied can’t be returned, and we aren’t responsible for damage from applying dye to a full panel or seat before testing it.

Lost, stolen or damaged packages
If your tracking shows delivered but you never received it, or your bottle arrived leaking or broken, let us know within 14 days of the delivery date. For damage, include a photo. We’ll confirm your shipping address, file a claim with the carrier, and send you a replacement.

Shipping upgrades
If you paid for Priority or Express shipping and the carrier missed its delivery window, contact us and we’ll refund the upgrade charge.

Exceptions

  • International orders are non-returnable and non-refundable.
  • Custom color matches are made specifically for your sample and can’t be returned, unless we made an error.

Refund timing
Approved refunds go back to your original payment method within 5–10 business days after we receive your return. Your bank may take a few extra days to post it.

Questions? Email andy@seatdoctors.com with your order number. That’s the fastest way to reach us.